1.5 Log Reminder

Reference: Manage Customer Contacts Process Model - Page 1 for the associated business process diagram.

Actor/Role: CSR

Description: If a reminder is needed to follow-up on a customer issue the CSR or Authorized User can log a reminder on the Customer Contact Log Entry page.

Entities to Configure

•	To Do Role

•	To Do Type

Available Algorithms

•	CI_TDT-INFO - To Do Information (Skill Information)

•	CI_VAL-SKILL - Validate User Assignment - Issue Warning